Shipping policy

 

Shipping Policy

At Sweet Home Studio, we are dedicated to providing exceptional service and ensuring customer satisfaction with every order. We work closely with our manufacturers and warehouses to ensure efficient and timely shipment of your products. Please note that shipping times may vary based on your location, product size, and external factors such as holidays or unforeseen delays.

1. Shipping Process

All orders are processed within 4-10 business days. Please note that orders are not shipped or delivered on weekends or holidays, which may result in additional transit time during these periods. In the event of a significant delay beyond the expected timeframe, we will notify you via email.

Drop-shipped Items

Sweet Home Studio offers a selection of unique and high-quality products sourced from international vendors via drop shipping. While we aim to fulfill orders promptly, please be aware that products in our "Around the World" category may experience longer delivery times due to international shipping and customs procedures.

Extended Delivery Times
Since drop-shipped items are shipped directly from overseas and are not warehoused in the United States, delivery times for these products may vary. The typical delivery time for international orders is 2-4 weeks. However, larger or custom furniture pieces may take up to 12 weeks, depending on the origin and destination country. We encourage you to review the shipping requirements before placing an order and appreciate your patience during the process.

Tracking Information
Once your order has been shipped, you will receive tracking information to monitor the progress of your package. Please be aware that international shipments may experience delays in tracking updates, particularly if the item is in transit or undergoing customs clearance.

Customs and Import Fees
Please note that additional customs or import fees may apply, depending on your location. These fees are the customer’s responsibility, and Sweet Home Studio cannot cover these charges.

We are committed to delivering excellent products and customer service. Should you have any questions regarding your order or delivery times, please feel free to reach out to us. We appreciate your understanding and cooperation when ordering international items.

2. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided is accurate. As we process and ship orders quickly, there is a limited window to correct any incorrect shipping information. If you believe an incorrect address was provided, please contact us immediately.

3. Undeliverable Orders

If an order is returned as undeliverable due to incorrect shipping information, the item will be returned to the vendor. Please refer to our Refund Policy for more details.

4. Lost or Stolen Packages

Sweet Home Studio is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact your local authorities to report the issue.

5. Return Requests

For information on returns, please refer to our Return and Refund Policy for further details.

6. Out-of-Stock Items

In the event that an item is out of stock, Sweet Home Studio will hold the order until all items are available before processing and dispatching the shipment.

7. Import Duties and Taxes

Import duties and taxes are included in the pricing structure for your convenience.

8. Acceptance of Terms

By placing an order on our website, you acknowledge and accept the terms outlined in this Shipping Policy.

9. Contact Information

For any questions or concerns, please reach out to us at:
Email: infosweethomestore@zohomail.com

Thank you for choosing Sweet Home Studio. We value your support and are here to assist you with any shipping or order-related inquiries