Refund policy

 

 

Return Policy

We offer a 10-day return policy, meaning you have 10 days from the date of delivery to request a return, refund, or submit a damage claim. To initiate a return, refund, or damage claim, please contact us at infosweethomestore@zohomail.com. All claims must be made within 10 days of the delivery date.

Return Conditions
Your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note, the customer is responsible for the return shipping costs and any fees associated with returning the item, unless the product is damaged or the incorrect item was shipped.

Damages and Issues
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if the wrong product was shipped, contact us right away. In the case of damaged items that cannot be repaired or incorrect products, we will either repair the product on-site or arrange for its return at no cost to the customer, but only with an approved claim. All damage or incorrect product claims must be submitted within 10 days of the delivery date.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
    Special Orders or Customized Items are not returnable.

If you have questions or concerns about your specific item, please contact us.

Sale Items and Gift Cards
We do not accept returns on sale items or gift cards.

Exchanges
To exchange an item, the fastest way is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. As with all returns, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 10 business days have passed and you have not received your refund, please contact us at infosweethomestore@zohomail.com.

For items shipped within the United States that are undeliverable or not successfully delivered, the items will be returned to the sender. Once the item has been received and accepted by the vendor, a credit will be issued, which will then be relayed to the customer. This process typically takes up to 10 business days, as stated above.

For imported drop-shipped orders, the refund policy differs. Due to the significant costs incurred by our partners in importing these items, which would place a financial burden on the business if returned as exports, the customer has two options for undelivered imported items:

  1. The customer may choose to forfeit both the item and the payment for the undelivered item.

  2. Alternatively, the customer may return the item to the vendor at their own expense. This includes all associated costs such as return shipping fees, export fees, broker fees, VAT taxes, and any other applicable costs or taxes.

We appreciate your understanding and cooperation with our policies. Thank you for choosing Sweet Home Studio.

Shipping and Responsibility
Sweet Home Studio is not responsible for lost or stolen items, or for items delivered to an incorrect address, if inaccurate shipping information was provided at the time of the order. It is the customer's responsibility to ensure that the shipping address is correct and up to date.

Additionally, it is the customer’s responsibility to ensure that someone is available to receive the delivery, or to provide a signature if required. If the delivery carrier leaves a notice or contacts you to arrange delivery, it is the customer's responsibility to promptly get in touch with the carrier to make the necessary arrangements.

 Thank you for shopping with us!